Uber is taking new steps to bolster driver safety in India by launching an in-app video recording feature in 10 major cities. This initiative, which began as a pilot program in May 2025, aims to protect drivers from misconduct and false accusations, a significant concern in the region. The cities included in this initial rollout are Delhi, Mumbai, Bengaluru, Chennai, Pune, Hyderabad, Chandigarh, Kolkata, Jaipur, and Lucknow.
The feature addresses a critical gap, as dashcams are not commonly used by drivers in India. By integrating video recording directly into the Uber app, the company hopes to provide a reliable means of evidence collection for drivers facing disputes. This move builds upon Uber's previous safety enhancements, including an in-app audio recording feature launched in India in 2023, and earlier video recording pilots in the United States, Canada, and Brazil.
When a driver activates video recording, passengers receive an immediate on-screen notification. To ensure privacy, the video files are stored locally on the driver's phone, protected with double encryption. Uber cannot access these recordings unless the driver chooses to submit them as part of a safety-related complaint. If a recording is not shared, it is automatically deleted after seven days.
Uber's decision to implement this feature comes in response to numerous reports from drivers who have experienced passenger misconduct and the threat of false accusations. These accusations can lead to penalties or even account suspension, severely impacting a driver's livelihood. As one Delhi-based driver shared, even minor disagreements can escalate into serious claims, particularly during late-night trips. The video recording tool offers a way for drivers to present their side of the story with concrete evidence.
The introduction of in-app video recording also raises important questions about passenger privacy and data protection. While Uber insists that the system is designed to protect privacy, some concerns have been voiced regarding passenger comfort and compliance with local data protection laws. Uber emphasizes that neither the company nor riders can access recordings unless the driver voluntarily submits them.
This initiative marks a significant step for Uber in India, a market where safety concerns are paramount for both riders and drivers. By proactively addressing driver safety, Uber aims to foster trust and improve the overall ride-hailing experience. The company will be closely monitoring the pilot program to assess its effectiveness and gather feedback from drivers and riders. The data collected will help determine whether to expand the feature to other cities in India and potentially to other global markets.
