Bose is ending support for its SoundTouch line of Wi-Fi speakers and soundbars, marking a downturn for devices that once represented audio innovation. Effective February 18, 2026, the company will discontinue cloud support for all SoundTouch products, which means these devices will lose key functionalities.
What's Changing?
After February 18, 2026, SoundTouch users will no longer have access to essential cloud-based features. This includes the companion app, which is crucial for integrating music services and setting up multi-room audio configurations. Users will lose the ability to control their speakers through the app, stream directly from internet services, and use features dependent on the cloud, like software updates. Certain saved presets will become inactive, and users will be unable to modify them once the app is discontinued. While basic functionalities like Bluetooth, AUX, and HDMI will still work on supported devices, Bose cannot guarantee long-term performance. The SoundTouch app will also cease to function, though it will remain available for download (except in Japan, where it will be available until December 31, 2025) until the support end date. Bose will delete product usage and telemetry data associated with SoundTouch products by February 25, 2026. SoundTouch products will no longer receive security updates.
Why is Bose Ending Support?
Bose cites the increasing cost and complexity of managing a legacy cloud infrastructure for an older generation of products as the reason for this decision. The company indicates that technology has evolved since the SoundTouch line was introduced in 2013, making it unsustainable to continue supporting the cloud infrastructure. They aim to shift their focus to newer platforms like the Bose Music app, which supports their newer models.
Trade-In Program
To ease the transition, Bose is offering a trade-in program in select regions, providing credit toward the purchase of new Bose products. The credit amount varies by model and region, with some users reporting offers up to $200. To check eligibility, users can enter their product serial numbers through Bose's support channels or log into their My Bose account. Eligible products for trade-in include SoundTouch 10, 20, 30, Portable, Wave Music System, Stereo JC, SA4, SA5, and Soundbar 300.
What Should SoundTouch Owners Do?
SoundTouch owners should prepare for the changes by:
- Checking their eligibility for the trade-in credit via Bose's support page or My Bose account.
- Planning for alternative audio sources like Bluetooth, AUX, or HDMI.
- Considering alternative multi-room audio ecosystems if multi-room functionality is crucial.
- Backing up any preferred settings within the SoundTouch app.
The Bigger Picture
Bose's decision highlights the challenges of maintaining long-term support for smart devices that rely on cloud services. As technology evolves, companies face increasing costs and complexities in managing legacy systems. This situation underscores the importance of considering the long-term support перспективы when investing in smart devices. While the end of SoundTouch support may be disappointing for users, the trade-in program offers an opportunity to upgrade to newer Bose products with the latest features.
